How long does it take to process your order?
Please allow 1 to 2 days to process and package your order, whilst we generally tend to ship on the same day when we receive the order before 12pm (Excluding Weekends and Public Holidays) we are unfortunately a team of humans with human brains who take a little bit of time to get things done properly.
What options do I have, can I collect my order?
We ship domestically and make use of the courier guy, however we do offer collection from either of our stores. Should you select collection from either store we will email you as soon as the order is packed and ready for collection. Otherwise we will dispatch your order after processing and packing and notify you as well via mail that the order has been shipped, we will offer the relevant tracking number to track and trace your parcel as it makes its way to you. We do offer Free Shipping for all orders over R2000. Courier Guy does tend to make the shipment within 2 to 8 Working days but cannot guarantee this (We have very rarely had a delay of more than 5 working days for shipments made by them) Some factors outside of our control can cause delays however we will always assist and chase all our orders daily with them and keep you informed of any delays as soon as we are aware of them.
Returns, Refunds and Exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org